Privacy and personal data processing policy

Revision date: 6 November 2026.

1. Operator

The personal data operator is ENERGONEFTEMASH LLP, BIN 221040007629. Address: 030000, Aktobe Region, Aktobe, Astana District, 53 Abilkaiyr Khan Avenue, non-residential premises 2, Republic of Kazakhstan. Contact: td-neftemash@bk.ru, +7 708 608 18 86. The registered Russian name is ТОО «ЭНЕРГОНЕФТЕМАШ».

2. Data processed

The form may collect a contact name, company name, telephone number, email address, product category and enquiry details. The server may also process the date and time of the request and standard technical logs needed for security and diagnostics.

3. Purposes and legal basis

Data are used only to respond to an enquiry, select products, prepare a quotation and agree terms of cooperation. Processing is based on consent, which the user confirms with a separate required checkbox before submitting the form.

4. Processing operations and recipients

Within the stated purposes, the operator may collect, record, organise, store, update, use, restrict and delete data. Access is limited to staff handling enquiries. The operator’s hosting and email infrastructure are used to deliver the enquiry; their configuration and data location must comply with Kazakhstan law before the live form is enabled.

5. Retention

An enquiry that does not result in a contract is retained for no more than 12 months after the last contact and is then deleted unless longer retention is required by law or to protect legal rights. Documents relating to concluded contracts are retained for the periods required by applicable law and the operator’s internal rules.

6. Transfers and protection

The operator applies organisational and technical measures to restrict access and protect data. Any database or digital object in which personal data are accumulated must be located in the Republic of Kazakhstan. Transfer to third parties or outside Kazakhstan is permitted only where there is a lawful basis and the required safeguards.

7. User rights

Users may request information about processing, correction, restriction or deletion, or withdraw consent by emailing td-neftemash@bk.ru. The operator stops processing within the period required by law unless retention is required on another lawful basis.

8. Cookies and external services

The website does not set analytics or advertising cookies. Opening WhatsApp or an email application is initiated by the user; those services process information under their own policies.

9. Policy changes

If the form, hosting, email infrastructure, analytics or recipients change, this policy will be updated before the new processing begins.